Frequently Asked Questions
Everything you need to know about Tooli-Art supplies and orders.
What surfaces can I use Tooli-Art paint pens on?
Our highly pigmented acrylic paint pens are designed for versatility and work beautifully on rocks, glass, wood, fabric, ceramics, canvas, and plastic.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Tooli-Art products non-toxic and safe for kids?
Yes, our paint pens are acid-free, odorless, and conform to ASTM D-4236 and EN-71 safety standards, making them safe for artists of all ages.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange.
How should I store my paint pens to prevent them from drying out?
To ensure longevity, always recap your pens tightly after use and store them horizontally to keep the ink flow consistent across the nib.
Do you offer bulk discounts for schools or workshops?
We love supporting the arts community! Please contact our support team directly for information regarding bulk pricing and educator discounts.